We care about our products and logically do our best to deliver them in top condition. Yet it sometimes happens that an order is broken during transport or that something else happens that you can claim under warranty. From a legal point of view, you are obliged to report this to us within two months of having detected the defect. If the defect falls within the warranty, we will take care of repair or replacement free of charge.
It can always happen that something does not go as planned. We recommend that you first report complaints to us by emailing firstname.lastname@example.org.
If this does not lead to a solution, then it is possible to register the dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/ . From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission.
This ODR platform can be found at http://ec.europa.eu/odr . If the complaint is not yet under consideration elsewhere, you are free to deposit the complaint via the European Union platform.